LIVE ESCALATION & PUSH BUTTON HELPDESK
Reduce the number of phone calls, emails, and text messages you need to send to reach IT.
We're just as sick of the antiquated way of handling helpdesk requests. Our job is to make your job easy, and by implementing a few systems we've been able to do just that, and then some.
We've implemented User Account Control management software that allows us to automatically elevate commands in your system at your request. What this means, is that you now have the ability to install software with approval from an IT rep within seconds, instead of days.
Additionally, we provide our clients with a push button experience that allows them to click one button to receive help and start the Ticket submission process. We want to be easy to reach with minimal work to get the achieved result.
READY TO INVEST IN YOUR NETWORK?
Reduce time taken to install programs, answer help desk questions and get back to business.